Organizational Behavior Case Study Analysis (MGMT311: Week #8 Paper)

Instructions MGMT311: Week #8 Paper: 7-9 page Paper Assignment overview and directions: Final Case Study Analysis Due Date: Week 8 Read the case study below. Write a 7-9 page paper analyzing the questions in paragraph form, APA format. Each question should be answered in about one page in length. Do not list the questions in your paper; however, make sure that I can clearly understand the topics that you address. Use outside research, your textbook, and personal thoughts in your analysis. Analysis based only on opinion will not receive a passing grade. You must use at LEAST Fifteen-KEYS Terms from the end of the chapters in our text. (The key terms that are bold in your textbook) Case Study Overview: (This is a fictitious company and it is not a real company) HOW DO YOU MOTIVATE MOTEL MAIDS? Western Motels is part of a franchise operation with 12 locations in the San Diego area. For the last several years, employee turnover, especially among the lower paid workers, has been a major problem. The turnover rate for maids alone reached the level of three employees per month per motel, representing a staggering 45 percent on an annual basis. The maid is probably the most important representative of the motel, even though the maid is seldom seen by the guests. It is the way in which the job duties are performed that determines whether a guest will return to the motel for a second stay. Repeat customers make a motel's reputation-especially through word-of-mouth recommendations, the best and the least expensive kind of advertising. Not only are these motels faced with the expense of hiring, processing, and bonding employees, but low morale has produced a low-grade, careless approach to the job. In several instances, a complete refund of room charges has been necessary. In addition, maids have often quit without notice, and the cost to train a new employee has increased. The maids for Western Motels were being paid the top wages for similar employment, even though those wages were still in the bottom quarter of wages in the area. The working conditions seemed good. The maids were allowed one meal per shift at the motel's coffee shops and to use the pool facilities during their off-hours at four of the locations. The managers tried to interview the workers who had left their employ, but they could get no useful information form them. They spoke in generalities, such as "I'm just tired of working here." Finally, the operators approached the franchise's main office in Phoenix, and a general meeting of the concerned managers was called. You were chosen as the franchise representative to the conference. The meeting was held over a 2-day period at one of the San Diego locations. Only 7 of the 12 motels sent representatives. One manager claimed that the whole thing was "just a waste of time and money." After lunch on the first day, your group sat down to discuss the situation. It was the general consensus of the group that efforts should be made to try to increase the commitment of the maids to their jobs and to the company. Personal commitment to and pride in their jobs seemed to be the ingredients most lacking, but how could these feelings be created for the motel maids? 1. Put yourself in the role of the motel maid. What physical changes could be made to enhance the job? 2. Personal identity and pride in the job should be given top priority in redesigning the position. What changes would you suggest to enhance the employee's personal identity? 3. If you are the leader of this organization, what style of leadership do you think would work best and why? 4. Using the motivational theories that you have learned, explain how intrinsic and extrinsic motivation play a role in this case? What theories do you think apply the best to the scenario and why? 5. What role does organization culture play in the case? How would you describe the organizational culture based on what you have read in your book? 6. How does perception affect communication? What are the barriers to effective communication in the case and how can communication be improved? 7. If you were the organizational behavior consultant, what recommendations would you suggest based on what you have read and researched. Here is how your paper should be written: 1)Paragraph #1 should be your introduction and it should tell your reader what you will discuss 2)You should then have seven paragraphs/pages. Each paragraph/page should talk about one of the requirements above. Example of how the second paragraph/page should be written... The physical changes that should be made are as follows... (Then support with key terms from our text) Example of how the third paragraph/page of your paper should be written... The changes that would be suggested to change personal identity are...... (Then support with key terms from our text) 3)Your paper should end with the overall recommendation. You should use at least two keys terms from our text in each of these paragraphs to earn full-credit for each section of your paper. Save your review as Last Name_Review_MGMT311.doc (e.g. Smith_Review_MGMT311.doc). Paper Format: A. Title Page - Include a title page with your name, student number, title of your review, course number, course name, session, section, semester and date. B. Introductory Paragraph - Include an introductory paragraph. C. Font and Spacing - Use Arial or Times New Roman 12 pitch font with double spaced lines. D. Length - Write a 7 to 9 page review not including the title page and citation page. E. Reference Page - Include all sources on a Reference page 2. Utilize the APA Style for the review and to documenting sources. 3. Punctuation, essay format (thesis, supporting paragraphs with transition and topic sentences, and summary) grammar and documentation count toward your grade. 4. Review the Grading Rubric attached.