Investing in IT

INVESTING IN IT Name: Course: Professor Name: (January 26, 2012) Investing in IT Technology has remained a vital component in any business that seeks to have a competitive advantage over others. This is because it contributes to efficiency and effectiveness in the business processes; in addition it contributes to lower production costs in the long run. This paper identifies how CVS Pharmacies justified the use of IT in its investments to shareholders and the board before implementation. The prescription orders by the customers were being delayed during the insurance check; this was because the system delayed the answering of questions by the customer. This created inconveniencies on part of the customers and consequently lower customer satisfaction. For the reason that the customers remain a valuable asset to the company they had to convince the shareholders and board that a well propagat...