Operations and Supply Chain Management

Operations and Supply Chain Management:
How might TQM and ISO be used to improve an organization?
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In the current competitive environment resulting from the world becoming a global market and liberalization, firms have to stay ahead and create a competitive advantage if they have to survive CITATION OuC07 \l 1033 (Ou, Liu, & Hung, 2007). Studies indicate a positive relationship between a business' performance and Total Quantity Management (TQM) CITATION OuC07 \l 1033 (Ou, Liu, & Hung, 2007).
TQM is an integrated organizational strategy for improving the quality of products and services provided. This can be achieved by ensuring customer and employee participation, creating an integrated system of functioning CITATION OuC07 \l 1033 (Ou, Liu, & Hung, 2007) In addition, establishment of systems for quality control and improvement products and services, establishing of fact-based decision making, and creation of strategic planning approaches CITATION OuC07 \l 1033 (Ou, Liu, & Hung, 2007).
ISO, on the other hand, is a quality management framework for establishing a system for documenting and maintaining a continuous and demonstrable system of assuring the quality for the organization. ISO, therefore, offers a structure for the management to manage quality CITATION Got01 \l 1033 (Gotzaman & Tsiotras, 2001).
ISO requires documentation, therefore, reducing the gap between current quality management approaches and TQM. ISO focuses on the process of producing the final product CITATION Got01 \l 1033 (Gotzaman & Ts...