Quality Management and Accountability ..Case...Mod 3

Please read the following article: A physical examination of health care's readiness for a total quality management program: A case study by Weeks, Helms, and Ettkin. Retrieved from Proquest on 04/28/2012.. Once you have finished the article, read the following case: Quality Improvement Program Intervention. This link is at https://cdad(dot)trident(dot)edu/Uploads/Presentations/59978TUIU%20BHM320%20Module%203%20Case%20Assignment.pdf Using the information you gleaned from both articles, please discuss the following issues: 1. Provide a brief overview of the quality improvement process. Be sure to give examples and to specifically discuss what quality improvement teams are. 2. The article you read indicated that there needs to be an agreement and understanding between employees and managers for successful quality programs. Discuss this aspect of the case study (e.g. did this occur, what understanding do you think each group had, etc). 3. What steps did the manager take to implement the improvement process? What steps did he do correctly? Which ones did not work? 4. What recommendation do you think Joe made? Do you agree? 5. If you were the manager of this unit, what would you have done differently to implement the process and why? Expectations Please do NOT provide general statements, but attempt to show how this pertains directly to the healthcare field. Your response to the following case and questions should be comprehensive, thoughtful, and thorough. It should incorporate the information you have reviewed in the background readings. You will need to apply critical thinking skills to your assignment discussion. You must analyze the literature and background. You need to provide reference citations for any discussion that is not your original thought (at the end of paraphrased information and at the end of your paper). Please be sure to provide citations of sources consulted in preparing your paper in the body of the actual document itself (i.e. in addition to furnishing a refernce list). Remember, any statement that you make that is not common knowledge or that originates from your synthesis or interpretation of materials you have read must have a citation associated with it. For guidelines on in-text citations, visit the following web site: http://owl(dot)english(dot)purdue(dot)edu/handouts/research/r_apa.html The length of the case assignment is 3-5 pages. Please do not exceed the required length. You should cite at least three references in your response. Your paper will be graded on your ability to address the assignment criteria with depth and breadth of discussion. It will also be critiqued based on your writing format including proper reference citations, spacing, grammar, and spelling. Required Readings: Kennedy, D., Caselli, R., Berry, L., & Mishra, P.. (2011). A Roadmap for Improving Healthcare Service Quality/PRACTITIONER APPLICATION. Journal of Healthcare Management, 56(6), 385-400; discussion 400-2. Retrieved from Proquest on 04/28/2012. James, B., & Savitz, L.. (2011). How Intermountain Trimmed Health Care Costs Through Robust Quality Improvement Efforts. Health Affairs, 30(6), 1185-1191. Retrieved from Proquest on 04/28/2012. Chassin, M., Loeb, J., Schmaltz, S., & Wachter, R.. (2010). Accountability Measures -- Using Measurement to Promote Quality Improvement. The New England Journal of Medicine, 363(7), 683-8. Retrieved from Proquest on 04/28/2012. Larson, J. S. & Muller, A. (2002). Managing the Quality of Healthcare. Journal of Health and Human Services Administration. Harrisburg: Winter 2002/2003. Vol. 25, Iss. 3/4; p. 261. Retrieved from Proquest on 04/28/2012. Miller, N. (2000). Seeking accountability. Nursing Economics; Pitman; Mar/Apr 2000; Retrieved from Proquest on 04/28/2012. Nat Natarajan, R. (2006). Transferring best practices to healthcare: opportunities and challenges. The TQM Magazine. Bedford: 2006. Vol. 18, Iss. 6; p. 572. Retrieved from Proquest on 04/28/2012. Robinson, P. (2004). Master the steps to performance improvement. Nursing Management.Chicago: May 2004. Vol. 35, Iss. 5; Retrieved from Proquest on 04/28/2012. Scott, G. (2001). Accountability for service excellence. Journal of Healthcare Management; Chicago; May/Jun 2001; Retrieved from Proquest on 04/28/2012. Weeks, Brenda, Helms, Marilyn M, & Ettkin, Lawrence P. (1995). A physical examination of health care's readiness for a total quality management program: A case study. Hospital Materiel Management Quarterly, 17(2), 68. Retrieved from Proquest on 04/28/2012. Optional Readings: Griffith, J. R., White, K. R., & Bernd, D. L. (2005). The Revolution in Hospital Management. Journal of Healthcare Management. Chicago. Vol. 50, Iss. 3; Retrieved from Proquest on 04/28/2012.