Impact of a Manager's Role on Cost Management and Quality Patient Care

Impact of a Manager’s Role on Cost Management and Quality Patient Care - Interview Essay
Student:
Professor:
Course title:
Date:
Impact of a Manager’s Role on Cost Management and Quality Patient Care - Interview Essay
Case managers are found throughout the continuum of care serving as advocates for patients and families of patients navigating the intricate health care system. For this paper, a case manager at a local hospital was interviewed. The following are the set of questions regarding the role of a case manager:
What does case management entail?
Describe the impact as well as value of case management in your healthcare organization?
As a case manager, how do you improve patient outcomes?
How do you bring about cost containment at the hospital setting?
What are the goals of case management?
Case management is essentially the process of coordinating and organizing resources in response to individual health care needs along the disease and healthcare continuum as well as in several settings. The interviewed case manager perceives that she has the crucial role of coordinating patients’ care services so as to improve the quality of the total patient experience. The case manager points out that she focuses on care coordination, resource use, as well as fiscal management in order to yield cost-effective outcomes which are safe, patient-centric, and delivered within the least restrictive setting. When the case manager practices case management this way, she perceives that costs are contained and patients, their families, and all stakeholders are considered as vital team members. In essence, the complex roles of the case manager ensures that patients at the hospital setting and the families of the patients get high-quality care within the least restrictive settings for the most cost-ef...