"TQM Planning"

TQM Planning Name: Institution: Date: If any company has the plan of being successful, it has to consider the customer satisfaction. Therefore, total quality management can be described as an approach employed by the management of a company in order to meet its customer’s satisfaction (Bagad, 2008). For there to be a complete control on the quality of a product the company has first to ensure that the customer need is put into consideration. Secondly, there should be a well strategized plan to ensure that the product undergoes several tests before it is released to the customer for use. This will be made possible by all members of the company playing their role in the project. Cooperation is very important (Bagad, 2008). A product in the market should be of the best quality meeting the needs of the customer. However, in order to maintain the loyal customer the company must ensure the safety of the product, that is, the customers should be convinced at all times the product is of good quality and safe to use, (Mehta, 2004). Therefore, those...