OPERATIONS MANAGEMENT

OPERATIONS MANAGEMENT
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TABLE OF CONTENTS
1. INTRODUCTION………………………………………………………….…………….…...3
1.1 OPERATIONS MANAGEMENT……………… ………………………………….3
1.2AREASOF CONCERN IN OPERATIONS MANAGEMENT …………….……..5
2. OPERATIONS MANAGENT IN MANUFACTURING AND SERVICE INDUSTRIES …………………………….……………………………….………………………………..........4
2.1 QUALITY CONTROL……………………………………………………….………4
2.2 INNOVATION……………………………………………………………….……....6
2.3 SUPPLY CHAIN MANAGEMENT………………………………………………...6
2.4 CAPACITY MANAGEMENT……………………………………………………….8
2.5 PERFORMANCE MEASUREMENT………………………………………...……9
3 HOW SERVICE INDUSTRIES CAN BENEFIT FROM MANUFACTURING APPROACHES AND SYSTEMS …………………………………………………………...10
3.1 AUTOMATION…………………………………………………………………….10
3.2 MASS PRODUCTION…………………………………………………………....10
4 CONCLUSION……………………….………………………………………………………11
5 REFERENCES………………………………………………………………………….......13
1.INTRODUCTION
1.1. OPERATIONS MANAGEMENT
Operations management is central to the functioning of an organization and encompasses all the activities carried out within the organization that enables it to accomplish its goals. Slack et al. (1998) sees operations management as involving the totality of events that take place in an organization with the aim of producing goods or services. Slack et al. further assert that operations management entails the design and management of the processes by which goods and services are produced in order to fulfill the requirements of the organizations customers (1998). These processes consist of the procedures followed by organizations in obtaining and developing resources needed in delivering their products to the customers in the most efficient and cost effective way. Resources may be in the form of people, raw materials, energy, or infrastructure.
1.2. AREAS OF CONCERN IN OPERATIONS MANAGEMENT
Key issues in operations management involve planning, organization and control. Planning involves actions that are undertaken with the aim of formulating procedures and guiding future management policies. The operations manager in this context is engaged in outlining the goals of the organizations operational function and formulating structures that will guide the achievement of these goals. O...