Operational Challenges of Ecommerce

Operational Challenges of Ecommerce
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Table of Contents
 TOC \o "1-3" \h \z \u  HYPERLINK \l "_Toc381899542"
1.0 Introduction  PAGEREF _Toc381899542 \h
3
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2.0 Critical Challenges of Ecommerce to Company Operations  PAGEREF _Toc381899543 \h
3
 HYPERLINK \l "_Toc381899544"
2.1 Customer Satisfaction and Cycle Time  PAGEREF _Toc381899544 \h
3
 HYPERLINK \l "_Toc381899545"
2.2 Cost of Operations  PAGEREF _Toc381899545 \h
4
 HYPERLINK \l "_Toc381899546"
2.3 Scalability  PAGEREF _Toc381899546 \h
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2.4 Flexibility  PAGEREF _Toc381899547 \h
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2.5 Accuracy  PAGEREF _Toc381899548 \h
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 HYPERLINK \l "_Toc381899549"
2.6 Seasonality  PAGEREF _Toc381899549 \h
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2.7 Distribution  PAGEREF _Toc381899550 \h
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3.0 Conclusion  PAGEREF _Toc381899551 \h
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4.0 References  PAGEREF _Toc381899552 \h
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1.0 Introduction

For the operational managers, the race is always against time and how much can be achieved in the temporal space alongside the resources. They have to be very sharp and receptive of a wide range of details from the various operations of the company. They have to understand all the aspects of the business flow, from the way the products are made, from which raw materials, their competitive advantage, the human resources and the customers. This way they have an upper hand in strategizing on the best profound measures that can be implemented to ensure maximum efficiency from the point of raw materials procurement, production to the point of sale. With the latest development in technology and the applications thereof, the industry has become quite dynamic and now there are more challenges. In recent past, ecommerce has outdone the conventional ways of doing business (Tomar, 2009). The internet platform has become the ultimate go to stage, for the new generation of businesses and the consumers alike. The idea of ecommerce links all the business entities across the globe, meaning that the operational managers now have to play in the global league, other than the conventional localized ones. The wider the playing field, the more the challenges as well, especially with the ecommerce platform.
2.0 Critical Challenges of Ecommerce to Company Operations
2.1 Customer Satisfaction and Cycle Time
One of the most crucial challenges for the operations of any company that has chosen to follow the ecommerce route is the cycle time. The customers have revolutionized with time and are now tougher than ever before. With internet and a flood of companies at their disposal, the customer can easily between companies with respect to their preference. While in the past some of the packages used to take days to get to the custome...