Assignment 4: HR Training Class

HR Training Class
Name:
Institution:
HR Training Class
Having been asked to create a training class a new employee customer service training class for new employees, there is a personal conviction that a needs assessment would be required for this practice. This would be efficient in exposing any existing performance deficiencies within the company in various ways.
Question 1
The needs assessment of training is normally a progressive procedure of collecting data in determining the training needs that exist. It is vital to realize that three areas ought to be considered when conducting needs assessments, which are namely organizational needs, individual needs as well as occupational needs (Cekada, 2013). The identification of the training needs helps in developing the appropriate training for assisting the company to achieve its objectives. The use of needs assessment in this particular new employee customer training service training may help to establish a most effective training program. However, if training is conducted without making needs assessment for training, the company is likely to either overdo training, or conduct too little training or even miss the whole idea. Thus it important to understand that conducting a needs assessment for training would help a great deal especially in exposing the existing performance deficiencies within the company. The training needs assessment would help in the identification of the problem areas within the company. Therefore, the HR department as well as the management ought to know the kinds of problems emerging in the organization in order to implement the most applicable training, if it would be the solution. The kind of training that is directed to an identified organizational or performance problem is likely to hit the target and cause effective change without overdoing it. This would only be possible if a training needs assessment is conducted. Through the obtainment of the management support, t...