Business Processes Analysis: Business Process Re-engineering in Healthcare Mgt

Business Processes Analysis
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Introduction
The health care provision facilities are complex institutions let alone the processes of health care provision that are carried out in the facilities. There are complex therapies, professionals, medical specializations, equipment and more often than not there are a number of units that are involved as there are different organizations (Bertolini, Bevilacqua, Ciarapica & Giacchetta, 2011). Integration of all these aspects has been one of the tricky huddles alongside the coordination, with respect to finding the right opportunities. Introducing the aspects of coordination and integration would have to respect that of specialization considering that it is responsible for the transfer of the knowledge and creation of the same within the contexts of the hospitals that are defined by the high technological and professional advancements. In the other business sphere such as the industry arenas, many efforts have been put towards the implementation of the total quality managements alongside other tools such as the business re-engineering (Stefanov & List, 2002). There have been studies that indicate that some of the hospitals have tried to apply the same tools to make sure that their services are oriented towards the customer satisfaction. In Singapore, another study showed that most of the patients are not happy with the level of health care and quality involved despite the fact that most of the hospitals had sought to adopt the quality tools. Same case was reported in the United States of America in the year 1993, where the patients were not happy with the quality of services rendered at the hospitals despite the adoption of the quality management tools. Some of the reasons for the failure of the health care revolution have the lack of the doctors, nurses and the administrative staff lacking the will to change with the times and conditions or basically lacking the motivation to do the sa...