Operations Management

Operations management
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Operations Management
Operations management (OM) usually centers on carefully managing the processes to generate and distribute services/products. On the whole, the main activities consist of creation of product, development of product, production of product, as well as distribution of product. Much focus is on effectiveness and efficiency of processes. As such, OM typically comprises significant measurement as well as analysis of internal processes (Stevenson, 2007). This research paper is conducted on Dell company and includes a description of Dell Corporation and the industry the company operates in, a detailed description of 4 aspects of Dell’s Operations Management, an explanation of how these elements directly relate to Operations Management, and how these concepts work together to resolve business problems. Moreover, this research paper provides an analysis of how these 4 concepts reflect effective management and efficiency, an assessment of the operations concerns within the international markets, as well as an assessment of the corporate social responsibility (CSR) issues regarding quality and industry standards.
Dell Inc. (Dell)
Dell Inc. is an international information technology (IT) corporation which provides its customers with various services and solutions that are delivered directly by this company and through other channels of distribution (Dell, 2014a). Dell – the third largest personal computer (PC) maker worldwide just behind Lenovo which is first and HP second – operates in 4 segments: (i) Large Enterprise segment: customers in this segment include national and international corporate businesses. (ii) Public segment: Dell’s public customers include health care, government, police agencies, and educational institutions. These customers operate within their own communities (Dell, 2014a). (iii) Consumer segment: this segment focuses on delivering technology experience of mobility, design, gaming, and entertainment. (iv) Small and Medium Business segment: this segment focuses on assisting small and medium-sized companies by providing services, products, and solutions (Dell, 2014a). Four aspects of Dell’s Operations Management (OM) include inventory management; logistics; quality standards; and facility layout.
How the 4 aspects of Dell’s Operations Management directly relate to OM
OM is the strategic administration of production processes as well as human resources to minimize faults, maximize productivity, and continually improve quality of the product (Ingram, 2009). Inventory management: Ingram (2009) pointed that inventory is a highly valuable asset of many businesses and represents in so far as 50 per cent of total invested capital. Operations managers need to balance between customer service and inventory management. Inventory management commonly entails managing the material resources of a company that may assist the company to earn revenue in future; the operations manager is in charge of the managing part (Romeri, 2012). Inventories are vital for an organization to operate in an efficient manner and virtually every business transaction involves the delivery of a service or a product in e...