Organizational culture assessment paper: NUR 4828 Instructions Organizational Culture Assessment F13

this paper should be based on the organization that I employed in. please follow the instructions that I attached with this order. NUR 4828 Instructions Organizational Culture Assessment F13 NUR 4828 Foundations of Nursing Healthcare Leadership & Management Organizational Culture Assessment Assignment Instructions The_topics_that_I_choose_for_my_cultural_assignment: Quality and Safety 1. Describe how this organization is responding the Quality and Patient Safety Movement: QAPI Description and Background Description QAPI is the merger of two complementary approaches to quality, Quality Assurance (QA) and Performance Improvement (PI). Both involve seeking and using information, but they differ in key ways: - QA is a process of meeting quality standards and assuring that care reaches an acceptable level. Nursing homes typically set QA thresholds to comply with regulations. They may also create standards that go beyond regulations. QA is a reactive, retrospective effort to examine why a facility failed to meet certain standards. QA activities do improve quality, but efforts frequently end once the standard is met. - PI (also called Quality Improvement - QI) is a pro-active and continuous study of processes with the intent to prevent or decrease the likelihood of problems by identifying areas of opportunity and testing new approaches to fix underlying causes of persistent/systemic problems. PI in nursing homes aims to improve processes involved in health care delivery and resident quality of life. PI can make good quality even better. QAPI is a data-driven, proactive approach to improving the quality of life, care, and services in nursing homes. The activities of QAPI involve members at all levels of the organization to: identify opportunities for improvement; address gaps in systems or processes; develop and implement an improvement or corrective plan; and continuously monitor effectiveness of interventions. I got this above information from: http://www(dot)cms(dot)gov/medicare/provider-enrollment. The organization responding to quality and patient safety movement by using ABAQUIS interview with residents and family members. This is done by the administrator assigned each manager as an Ambassador to five to seven residents and ask them the same question the state will ask the residents during the state survey. The Ambassadors can identify any problems, challenging residents or concern the residents may have and resolve the problems in a timely manner. Also, the organization increases the times and types of activities, residents choice of bathing, and decrease bed alarms. 2. Describe the extent to which your organization fulfills its obligations to patients based on the criteria outline in either the AHA. I will attach the copy to assignment. The organization fulfills its obligation by making sure they always re-enforce the Florida pt bill of right. Managing Human Resources 1. Describe behaviors of the leaders, other staff and organizational practices or policies that create or inhibit a motivating environment. The leaders are very friendly, responsible and professional. They also have open door policies, other staff can talk to them at any time with any issue. 2. Describe the organization's approach to career development for staff and leaders. The organization has tuition reimbursement for further educations and in house education training and organization policies hand-out. ========================= Organizational culture is a key driver of organizational performance, long-term sustainability and the quality of care provided to patients. The purpose of this assignment is to provide students with an opportunity to demonstrate their understanding and ability to apply relevant principles and concepts covered in the course on this topic. Before you begin, carefully review these instructions and the grading rubric for this assignment to avoid unnecessary loss of points. The score on this assignment constitutes 25% of the total course grade. This assignment is to be a summary of the learning about your organization's culture that you acquired during your service learning hours. Before you start your Service Learning Hours, review the influencing topic areas listed on page 3 of these instructions. Select individuals to interview and experiences for your service hours so you can gather as much information about how the culture of your organization shapes, or is influenced by, these topics. Remember that culture is a somewhat ethereal concept, in part because it is complex and cannot be absolutely measured or quantified. As a result, most of the research---and most definitions---have focused on human perceptions and describing the characteristics that individuals associate with organizational culture. During your Service Learning hours it is just as important to observe behaviors, attitudes and beliefs as it is to gather specific program or policy information. This assignment involves being able to accurately identify, and describe specific behavior and/or event examples and link them to relevant principles and concepts found in current literature and research about organizational culture and behaviors. A. Paper Content 1. Select 2 of the major topics from the list provided below. Using at least two of the bullets under the topic areas you have selected, describe how these topics shape or are influenced by your organization's culture and behaviors. For example, if you select Leadership as a topic, choose bulleted items such as “describe the predominant leadership style within the organization” and “how leaders and the organizational culture set the tone for communications” to guide your discussion on leadership and the organizational culture. Introduce each of your selected two topics by providing a short discussion about the importance of the topic within any healthcare organization. 2. Prepare an APA formatted paper at least four pages in length (i.e., four pages is the minimum) that includes the components outlined in B below. 3. Support your opinions/ideas with a minimum of five recent peer-reviewed references. One can be the Marquis and Huston text. The other four references will need to be derived from peer reviewed journals and/or other reliable sources. B. Required components/elements of the paper include: 1. Title page (page 1) 2. Introductory paragraph introducing the reader to the subject of your paper (organizational culture) and the major concepts that will be presented in the paper. Include a brief description of the organization that you have assessed (you do not need to identify the organization, you can use a pseudonym). The introductory paragraph follows the title of the paper which should appear at the top of page 2; note that the title serves as the section header for your introductory paragraph(s). Prepare your discussion based on the assumption that the reader knows nothing about the topic or purpose of your writing---as you would if you were preparing a manuscript for publication. Write in third person. 3. Body includes the discussion of 2 topics and of the bulleted items that you have selected and researched in your service learning experience and references. Organize the body using Level 1 section headings for each topic you have selected and Level 2 section headings for each bulleted item; see page 62 in the APA manual for information on use of section heading. These headings are required for this paper. 4. Summary/conclusion paragraph 5. Reference list (on a separate page) Topics (Select 2 topics and at least 2 bulleted points) - Leadership o Discuss the impact that personal and organizational values have on leadership effectiveness. o Describe the predominant leadership style within the organization. o Describe how leaders and the organizational culture set the tone for communications throughout the organization. Give specific examples o Discuss how power is viewed and used within the organization. Describe which groups or departments are perceived to be “powerful” and why. o Discuss how conflict management is influenced by the leadership styles and organizational culture. Give specific examples. - Quality and Safety o Describe how this organization is responding the Quality and Patient Safety Movement o Describe how (or if) Quality and Patient Safety initiatives have influenced or changed the organizational culture o Describe the extent to which your organization fulfills its obligations to patients based on the criteria outlined in either the AHA's Patient Care Partnership document or Florida's Patient's Bill of Rights and Responsibilities. (Copies of these documents are available within Module 4.) - Economic Environment o Discuss the role of nursing leadership and management in promoting and sustaining the organization's financial health. o Describe how or if the organization engages frontline staff in issues that impact the financial health of the organization o Discuss one major external topic that could have an impact on the finances of this organization. - Legal, Regulatory and Political Environment o Describe how the organization promotes patient advocacy within the broader community o Discuss which accreditations, certifications or recognitions this organization maintains or seeks. Discuss how these awards influence the culture of the organization o Discuss how this organization influences or influenced by legislative issues at the local, state or federal level. o Describe how the organization helps nurses learn how to protect the organization and themselves from malpractice claims. - Managing Human Resources o Describe behaviors of the leaders, other staff and organizational practices or policies that create or inhibit a motivating environment. o Discuss how the organization prepares for and manages change. Describe aspects of the organizational culture that may promote or inhibit change. o Describe “on-boarding” programs and behaviors that promote “enculturation” of new employees o Describe the organization's approach to career development for staff and for leaders. o Discuss whether it is the culture of the organization to promote primarily from within or is new talent always sought and what impact this has on the organization.