Training Report

Training Report
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Training Report
My name is ( ) and I would like to document about my internship "training" experience at Grand Millennium Al Wahda. I also indicate the gains I obtained from my practical experiences and how the knowledge sharpened my skills in my profession in the hospitality industry.
The hotel is only half an hour’s walk from Abu Dhabi Airport. The location of the hotel is next to Al wahda Mall. There is a health club with a pool at the rooftop of the hotel plus a spa. The modern rooms are designed in a classical way. The rooms have features such as private bathrooms, spacious seating area and television sets. Apart from the restaurant facility, there are also shops as well as an arcade. The facility offers around 850 comfy and equipped air-conditioned rooms. Facilities in the rooms include CD players, Climate control, tea/coffee maker, direct-dial phone, and fax machine, Ipod docking station, speakerphone, voice mail and clock radio. Other features that are found in these rooms include; ergonomic chair and washer, blackout drapes, curtains and desks. With regard to entertainment, each guest room has a television set with free movie channels, video game consoles and satellite television services. The guests at Grand Millennium Al Wahda are offered free internet services, television internet access, both wired and wireless internet access as well as housekeeping services. Newspapers are also available in these rooms. The business center operates from 8.30 a.m to 6.30p.m, while the restaurant sector operates up to 10.p.m.
I took a total of six months in my internship at this hotel. During my training, I learned about room service. Here, the training was concerned about the setup for breakfast, lunch and dinner, and with regard to the preferences of different people. The restaurant’s menu includes Italian, Arabian, Eastern Cuisine and International dishes, which are prepared by experts. Then I was taught on how to make and receive phone calls in a professional way in receiving orders. All the food prepared in the restaurant is checked regularly by the Abu Dhabi Food Control Authority. Dishes that are prepared by the use of pork ingredients are usually separated from non-pork dishes. This is meant to cater for those people who practice the Muslim faith. The hotel also offers a range of snacks such as the shawarma, which is the most popular and cheap, chicken curved from a revolving spit, and the bread that is filled with beef. Juices in the hotel range from mangoes, bananas, oranges, melon, avocado, pomegranate, strawberry, kiwi and several others.
My work in this department entailed making sure that each guest was comfortable during his or stay in the hotel. The supervisor used to assign me a total of ten guests to serve on a daily basis, hence I had chance to interact with people of different calibers and backgrounds on each day. I made ...