eBay Customer Service Reply Email Research Assignment

EBay customer service reply email
Reply for newly received order,
We are glad that you placed an order with us, please confirm the order number for the product as we organize for delivery within the next 3 days. Expect to receive the product as ordered, we want to thank you for doing business with us and hope to consider our services again.
Reply for canceled order (when the product is unavailable or when a mistake occur),
We would like to apologize for the order cancellation, sorry for the mistake with our inventory that listed out unavailable products; we are very sorry for the mistake. Once the product is back in stock, we will inform you immediately if you are still interested in purchasing. We have sent you the refund. To compensate you for the inconvenience. We will offer a 10 percent discount on any product you purchase next time, thank you for your understanding.
Reply for shipment of urgent orders,
Thank you for being patient, please expect to receive your package within the next three days, we are currently working on a tight schedule and would like to inform you that the process might take longer than usual we truly apologize for the long preparation or shipment.
Reply for customers’ request for shipment in Hong Kong,
Please bear with us for the long preparation process for shipment. Our team collects clearance from all over the world with the majority of products shipped in Hong Kong, but the inventory in San Francisco does not have the order you requested for. To minimize the waiting time, we will arrange to mail your order directly from Hong Kong, which will take five days to arrive. We guarantee you that all our products undergo strict quality check, and you will receive the exact product you ordered.
Reply to customer’s inquiry about product authenticity
We understand the concern you raised about our product, we assure you that we sell authentic products; therefore, you do not have to worry about the quality.
Reply to a discount request from a customer,
Please note that we provide a list of all products with the lowest prices. We cannot issue additional discount for the products. However, we have promotions when customers buy more than three items in an order, we offer 10 percent discount since it saves us shipping fee. I hope you will consider taking advantage of our promotion. We are glad to have you as one of our loyal customers.
Reply for product return,
We are sorry that the shoes were not the right size; please note that buyers are required to pay for return shipping if it is not related to quality. Kindly return the shoes as originally packed to the address indicated below. We will mail you the correct size after receiving the returned package. Be assured that you will receive the perfect size as soon as possible.
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