Reflection Hospitality Agent - Sonder Inc. Business & Marketing Paper

Hospitality Agent - Sonder Inc.
Job duties and responsibilities
1 Respond to day-to-day guest requests, issues, and other outreach using the Sonder Service Principles
2 Guide guests through the Sonder experience, ensuring they have an amazing first impression
3 Troubleshoot minor maintenance and technology issues (e.g., upholstery stain removal, light bulb replacements, access to units, wifi connectivity or overseeing contractor appointments)
4 Perform housekeeping quality audits and inventory checks in our units to ensure that hospitality standards are met consistently and robust feedback to our vendors is relayed in a timely fashion
5 Assist with inventory duties such as preparing turnover kits, receiving deliveries, and tracking linen/consumables use
6 Maintenance and organization of working spaces including office, storage closets, warehouse and others, as assigned
7 Travel to multiple Sonder properties throughout the local market, as required
Experience and qualifications
1 Guest-centric and positive mindset
2 Organized, hardworking, and detail-oriented
3 Comfort with ambiguity and rapidly shifting priorities
4 Thrives in a fast paced, ever-changing, always challenging startup environment
5 Ability to work effectively both in a team environment as well as independently
6 Comfort in independent problem solving with the humility to ask for help when needed
7 Unintimidated by using mobile apps while in the field for team collaboration and communication
8 Flexible schedule and is open to working some evenings and weekends
9 Ability to lift/carry items and stand/walk for extended periods of time
10 This position requires a smartphone and a car in select markets with valid Driver’s License, clean driving record, and proof of insurance
2+ years experience working in hospitality, service, and/or customer experience
Marketing Communication Associate, Team One Global
Job duties and responsibilities
1 Develops, maintains, and drives prioritization of marketing activities for a specific campaign or activation.
2 Drives collaboration between the businesses, industry and other colleagues to drive strategic marketing campaigns
3 Coordinates with Internal Communications around initiation and development of strategic marketing campaigns
4 Coordinates with Sales team on delivering a result for existing clients
5 Manages overall marketing calendar, including major cam...