Priority Management: Strategies for Survival during COVID-19

Management Strategies
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Management Strategies
Covid-19 presented to be the worst change for the hospitality industry which has always been fickle. The service industry had no choice but to work remotely against the norm of being in contact with customers or service providers. According to the World Tourism Organisation, the tourism industry suffered a huge blow from COVID-19 as individuals could not physically visit hotels, parks, or tourist sites to maintain sanity or avoid physical contact which was the main cause of the spread of COVID-19. This meant that general managers in the hospitality industry and other decision-makers had to come up with decisions that will make the industry go and make profits. COVID-19 was one of the threats normally experienced in the hospitality industry yet they have to make a profit and be in business. This paper sought to discuss management strategies for hospitality businesses in the time of the COVID-19 epidemic with special reference to the role of general managers and the tough decision-making in the time of the pandemic.
The pandemic presented a rare blow to the hospitality managing officials. The tourism and hospitality industry is a fickle industry affected by seasons and eventualities such as the Covid-19 pandemic, which was influential in all sectors. In addition, the Russia-Ukraine conflict made it difficult for people to travel due to the high inflation rate worldwide. Therefore, the general manager for the hospitality industry had to come up with strategies to remain in the hospitality business.
General Manager Jones demonstrated strong leadership skills intending to tackle the pandemic. New England Hotel provided parking and conference space for its clients. Covid -19 changed the shape and model of conducting business. Travelers no longer rely on recommendations but rather on reviews and online recommendations. This means that the tourism business shifted from relying on online tour operators to the sense of authentic experience from digital recommendations and managerial skills.
Jones used her managerial skills to identify the gap between online knowledge and current trends in the hospitality industry. She identified and encouraged online travel agencies which formed the basis for the hospitality industry in the time of Covid -19. Ideally, in the contemporary world, travelers rely on social media before and af...