Introduction:Communication Change Challenge (CCC). Communication goals

Introduction: Communication Change Challenge (CCC) Part 1
The Course Project is about improving your interpersonal communication skills. For this project, you will select a relevant interpersonal communication behavior to work on, attempt to change your behavior or pattern in the communication area you selected; and evaluate your progress and performance. Click on the following link for project examples:
Problem: A 20-something woman recognizes that she appears to frown and/or has a negative facial expression when communicating interpersonally. Others often misread her as a result.
Solution: She set the goal of using a positive facial expression when communicating interpersonally. She was more successful at work and received significantly more attention in her personal life as well. She made many new friends and broke off a long-term, unhealthy relationship with her boyfriend as a result of the increased attention.In Part 1 of the project you will select a communication goal or challenge that is related to interpersonal communication. You will work on this challenge for the duration of the session, so take some time to consider what is worthy of the time.
Instructions
Take some time to think about challenges you have communicating with other people. These difficulties may involve strangers and acquaintances, friends, family members, or people at school or work. You may identify situations that involve specific individuals or general circumstances. Some examples include having trouble starting a conversation with someone you have never met, saying "no" when your sister asks to borrow money, or avoiding participation in meetings even when you have a question or contribution to the discussion.
Complete the steps in the following framework to identify a goal. Using the template for this week, detail each of the steps to explain how you chose this one communication problem area you intend to change.
1A. "I Can't" List
What are your "I can't" communication behaviors? Address verbal, nonverbal, listening, group communication aspects, and cultural differences. Click on and read the sample responses for this section first:
Examples:
I can't ask my friends for favors when I need their help.
I can't discipline my daughter without becoming angry.
I can't say "no" when my boss asks me to work overtime.
I can't address employees directly or clearly when corrective action is needed.
I can't stop coming across as sarcastic in my conversations with others.
I can't keep my staff focused on the discussion at hand during meetings.
I can't accept constructive criticism without becoming defensive.
"I can't say no to a family member if he or she asks for my help."
Description
Unless I have a really good excuse, I can't say no when a family member asks me to do something. Even though I often feel like I am being taken advantage of, I still feel obligated to help. Our family is very close, and we do a lot of things for each other, but my family members tend to ask me to do the things that nobody else wants to do or is willing to do. It has become expected that I will do the things that others will not.
Last week, I used a vacation day and cancelled personal plans on two separate days to tend to family business. On Tuesday, I took my grandmother to the doctor for an outpatient surgical procedure because my mother had an important business meeting that day. On Saturday, I cancelled a dinner with old friends to look after my three-year-old niece so that my brother and sister-in-law could celebrate their anniversary.
Then, write and submit the following for this part:
Make a list of 4-8 challenges relating to your interpersonal communication that you feel require attention because you "can't" seem to do these well.
Describe each "I can't" behavior in detail. Provide examples to illustrate why you included each behavior in this list.
Write a 1-2 paragraph description/example for each behavior.
1B. "I Won't" List
What are your "I won't" communication behaviors? Now read your list of "I can't" communication behaviors aloud and consider each one carefully. Go back and read each behavior aloud again, but this time, substitute the word "won't" for "can't." ("I won't ask my friends for favors when I need their help.")
Be honest with yourself - were there behaviors on your list for which the word "won't" seemed more accurate than the word "can't?" Probably so, because there are very few communication behaviors that people are physically unable to do. "Won't" suggests that an element of choice is involved.
Write and submit the following for this part:
A list of any statements that you revised to say, "I won't"
Explanation for each why it is more accurate than the original "I can't" statement
A narrative describing why you feel each statement belong there instead of the original
Eliminate any "I won't" statements from consideration for this project.
1C. "Don't Know" List
Now go back to your remaining "I can't" communication behaviors and try substituting, "I don't know how to" for the words "I can't." Instead of saying, "I can't keep my staff focused on the discussion at hand during meetings," try saying "I don't know how to keep my staff focused on the discussion at hand during meetings."
It is important that you do not take the phrase "I don't know how to" too literally. You may find that you do know how to do some of the things on your list, but you don't know how to change from your existing poor habit to an improved communication behavior.
Examples:
"I don't know how to say no to a family member asking for my help" might sound strange to some. Of course, you know how, you just say "no." In reality however, saying no may not be that easy, it may not be your habit, may not come naturally, and so forth. In addition, you may not recognize that there is a time for "yes" and a time for "no" and part of rectifying this communication behavior is establishing criteria by which you evaluate the appropriateness of saying yes or no given the circumstances. Then, you develop the necessary skills, language, and so forth to say no effectively.
Make a list of any statements you revised to say, "I don't know how to," and describe for each why this is more accurate than the original "I can't" statement. If there are any issues that you still feel belong on your "I can't" list, include a narrative to describe why.
The "I don't know how to" items on your list are the ones to consider for this project. These are the ones you can expect to change by taking this course. Select one of these problem areas to work on for the remainder of the course and for the purpose of this report. Describe your process for eliminating additional "I don't know how to" items to narrow your list to the one issue that you finally selected for the project.
Write and submit the following for this part:
Your list of issues that more accurately fit the "I don't know how to" category
A narrative describing why you feel they belong there instead
Describe why you left certain issues in the "I can't" category.
1D. Issue Selection
Write and submit the following for this part:
A narrative describing how you eliminated those that remained in the "I don't know how to" category to decide on the one issue you selected for your project
1E. Project Statement
Write and submit the following for this part:
A clear project statement of the communication behavior you will address with this project and the person or people with whom you will be communicating for this project
"I don't know how to say no when my brother asks to borrow money." It is critical that you will have interaction with this person or these people identified in 1E over the next 8 weeks.
Writing Requirements (APA format)
Length: 2-2.5 pages (not including title page or references page)
1-inch margins
Double spaced
12-point Times New Roman font
Title pageReferences page